FAQ
International Moving/Export

Please contact us for a quote. Rates vary significantly based on shipment volume, destination, and whether you choose sea or air freight. We’ll provide pricing after discussing your specific requirements.

We visit your home to explain the entire moving process and assess your shipment volume.

Just have a general idea of what you want to send where. No need to pack or organize anything yet.

About an hour. It may take longer depending on the explanation needed and your shipment volume.

Yes, we can do surveys on weekends, holidays, and weekday evenings. These slots fill up quickly, so we recommend booking early.

Call us or click “Contact” at the top right of our website to access the inquiry form.

Surveys are completely free. Please don’t hesitate to contact us.

We supply everything. We can deliver materials in advance. Ask your relocation coordinator for details.

While there’s no strict requirement, we recommend booking about 30 days ahead. During peak seasons (year-end/New Year, late March through April, June-July), please book well in advance.

Yes, but these days are busy, so early booking is essential.

You’ll need to prepare documents, sort your belongings, and dispose of unwanted items.

Click here for detailed instructions.

Many countries restrict or prohibit food imports. In addition, some items allowed in sea freight (like liquids) can’t go by air. Check with your relocation coordinator for specifics.

Pet and vehicle transport have restrictions. Contact your relocation coordinator for details. Piano transport requires specialized handlers.
In addition, we unfortunately cannot ship houseplants.

The most important thing is sorting. Dispose of unwanted items early to free up space. This makes sorting much smoother.

Make absolutely sure to separate items you’re taking as carry-on. Be especially careful with passports, phones, and keys.

Requirements vary by destination and employer. You’ll always need: passport photo page copy, proof of departure from Japan (flight tickets, etc.), and personal information consent form.
You may also need visa copies, insurance forms, and other documents.

We’re not a disposal company, so we can’t handle disposal directly. Furniture and appliances (except those covered by recycling laws) over 30 cm aren’t collected by regular garbage trucks. You’ll need to contact your local waste management center, which charges fees.
Air conditioners, TVs, refrigerators/freezers, washers, and dryers fall under appliance recycling laws. Contact the store where you bought them, a nearby retailer, or your local government. All charge fees that vary by item.

Our staff will create it in English while packing. However, you’ll need to prepare the Packing List for Insurance yourself.

Unfortunately, we don’t accept credit cards. Payment is made by bank transfer to our designated account.

We provide desiccants. We don’t supply insect repellant. If you’re concerned, please prepare them yourself.

Our experienced staff pack everything securely and carefully for international moving.

Since most of our packing staff members are male, you’re welcome to pack women’s clothing yourself. Just let us know what’s inside during the moving process.

We have special cartons that lay long garments flat. No need to worry.

Please let us know about access issues. We’ll bring the appropriate equipment.

For large moves, multiple staff members work simultaneously in different rooms.
We work in parallel rather than room by room, which is why advance sorting is essential.

Not necessarily. If you need to leave (for school pickup, etc.), just let the staff know.

Yes, we can. During peak seasons, domestic delivery may take longer.

Generally yes, though some countries and regions require a delivery address. Contact your relocation coordinator.

Yes, but they’re bulky and increase shipment volume after packing, so be careful if you have volume restrictions.
In addition, for air freight, some aircraft can’t accommodate oversized items.

Yes, but we recommend sea freight over air freight. Always back up your data before shipping computers.
For printers, remove ink cartridges beforehand to prevent leaks.

Sometimes, yes. However, we follow local customs and rules, so we can’t always accommodate specific requests. We hope you understand.

We can handle simple furniture assembly. If you have instruction manuals, please give them to us while we’re handling the packing in Japan.

Contact our overseas office, agent, or relocation coordinator as soon as possible. We’ll handle the insurance claim process.

Some countries require submitting an Unaccompanied Baggage Declaration at the arrival airport or getting an entry stamp. Your relocation coordinator will explain the specifics in advance. Don’t forget the Unaccompanied Baggage Declaration. Examples: China, Vietnam

Our overseas office or agent will contact you or your company’s HR department.
Some countries require customs declarations at the airport, so please be aware.
Examples: Vietnam, China

We collect waste materials generated on moving day. For collection on a later date, consult your local coordinator.