FAQ
International Moving/Import

Please contact one of our overseas offices or agents.
Alternatively, you may reach out directly to our repatriation coordinator at Yamatane Tokyo.
After discussing your requirements, we will provide you with a detailed quotation.
Phone:+81-3-3820-1292+81-3-3820-1292
E-mail:hikkoshi@yamatane.co.jp

We understand you’re busy preparing for your return to Japan.
First, please schedule a survey visit.
Our overseas offices and agents will coordinate the entire moving process according to your needs.
Click here for details

Please contact our overseas offices or agents.
Alternatively, you may reach our repatriation coordinator directly at Yamatane Tokyo.
After discussing your requirements, we will provide you with a quotation.
Phone:+81-3-3820-1292+81-3-3820-1292
E-mail:hikkoshi@yamatane.co.jp

Yes. Please complete two copies of the Unaccompanied Baggage Declaration Form either on your flight or at the airport upon arrival in Japan, and submit them to customs. Be sure to have your passport stamped for entry. When you submit the forms, customs will stamp them and return one copy to you.
Keep this copy safe, as you will need it later for import customs clearance of your Unaccompanied Baggage (items shipped separately from your personal luggage).
Unaccompanied Baggage Declaration Form

After Customs Inspection After clearing customs, please visit our partner counter in the airport terminal.
Submit your declaration form and passport at the counter.
Inform the staff: “Handled by Yamatane.”
The staff will copy the necessary passport pages and return your passport to you.
Our Partner Counter Locations

Please Refer to Our Sample Form Complete two copies and be sure to have them stamped during customs inspection. Keep these copies safe, as you will need them later for import customs clearance.
Some of our overseas offices provide these forms. If not, you can request two copies from the cabin crew on your return flight.
Sample Declaration Form

We will handle import customs clearance using your declaration form and passport copies.
Afterward, our repatriation coordinator will contact you by phone or email to arrange delivery.
We will ensure delivery is scheduled at your convenience.

Alcohol, tobacco, and perfume exceeding specified quantities are taxable. Newly purchased items may also be taxed.
Tax amounts vary by item type, quantity, and value. Please consult your local repatriation coordinator.
For duty-free allowances when moving to Japan, see the link below.
http://www.customs.go.jp/kaigairyoko/menzei.htm

Except for large amounts, we’ll pay on your behalf and collect them upon delivery, or send an invoice for bank transfer to our designated account.

If you’ve lived abroad for over a year and the car is registered in your name, it qualifies for duty-free moving goods clearance (consumption tax exemption). As a condition, you cannot sell it in Japan for two years. A number of documents are required, so please consult your local repatriation coordinator in advance.

We’re not a disposal company, so we can’t handle disposal directly. Furniture and appliances (except those covered by recycling laws) over 30 cm aren’t collected by regular garbage trucks. You’ll need to contact your local waste management center, which charges fees.
Air conditioners, TVs, refrigerators/freezers, washers, and dryers fall under appliance recycling laws. Contact the store where you bought them, a nearby retailer, or your local government. All charge fees that vary by item.

While we pack carefully for sea and air transport, various things can happen in transit. Unfortunately, damage sometimes occurs, so we recommend cargo insurance to cover replacement costs. For expensive items (over 100,000 yen each) or items difficult to list precisely, ask your local coordinator for specific guidance.
Packing List for Insurance here

For sea freight, unpacking is included as standard. We’ll also remove packing materials on the day. We don’t collect materials on later dates. Air freight unpacking varies by service level you contracted at origin-country agent.

We deliver on weekends and holidays (except New Year and the Obon holiday seasons). You can generally specify delivery times. To avoid disturbing neighbors, we aim to finish by 6 p.m.

Please let us know in advance if access is difficult. We’ll bring hand trucks and other equipment as needed.

Contact our coordinator immediately.
After verifying the facts (including photos), we’ll handle it professionally.
We’ll arrange repairs, purchase parts, or process insurance claims as needed.

When bringing furniture to Japan, check your new home’s dimensions and door sizes.
Overseas sofas and dining tables often won’t fit through doors. Sometimes they can’t even be craned through windows.
Check not just the room size, but also entrance, stairway, and door widths before deciding what to bring back.